Help Center

Browse our products, click "Add to Cart" on items you want to purchase, then proceed to checkout. You'll need to create an account or sign in to complete your order. Follow the step-by-step checkout process to enter your shipping information and payment details.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption to protect your financial information.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once your order has been processed for shipment, we cannot make changes. However, you can always return items within 30 days of delivery.

Yes! We offer digital gift cards in various denominations ($25, $50, $100, $250). Gift cards are delivered via email and can be used for any products on our site. They never expire and can be combined with promotional codes.

We offer Standard Shipping (5-7 business days), Express Shipping (2-3 business days), and Overnight Shipping (1 business day). Free standard shipping is available on all orders over $100. International shipping is available to select countries.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's website. You can also view tracking information in your account under "Order History."

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location. Customs fees and import duties are the responsibility of the customer and are not included in our shipping charges.

If your package is lost in transit or arrives damaged, please contact our customer service team immediately. We'll work with the shipping carrier to resolve the issue and either send a replacement or issue a full refund.

We offer a 30-day money-back guarantee on all products. Items must be unused, in original condition, and in original packaging. Return shipping is free for defective items or our errors. For other returns, a return shipping fee will be deducted from your refund.

Log into your account, go to "Order History," select the order you want to return, and click "Return Items." Follow the prompts to select items and reason for return. You'll receive a prepaid return label via email within 24 hours.

Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account.

Yes! If you need a different size or color, you can exchange items within 30 days. Start a return and select "Exchange" as the reason. We'll send your replacement item as soon as we receive your return. Exchanges are free for size and color swaps.

Click "Sign Up" in the top right corner of our website. Enter your email address and create a password. You'll receive a confirmation email to verify your account. Creating an account allows you to track orders, save items, and check out faster.

Click "Sign In" then "Forgot Password?" Enter your email address and we'll send you a password reset link. Click the link in the email and follow the instructions to create a new password. For security, reset links expire after 24 hours.

We use industry-standard SSL encryption to protect your personal and payment information. We never store complete credit card numbers on our servers. Your data is stored securely and we never sell your information to third parties. Read our Privacy Policy for complete details.

Log into your account and click "Account Settings." Here you can update your email address, password, shipping addresses, and payment methods. You can also manage your communication preferences and newsletter subscriptions.

Each product page includes a detailed size chart. Click the "Size Guide" link to view measurements for that specific product. If you're between sizes, we recommend sizing up for a more comfortable fit. Our customer reviews often include fit feedback to help you decide.

Absolutely! All products sold on PrimeAthlete are 100% authentic and sourced directly from authorized distributors and manufacturers. We guarantee the authenticity of every item we sell. All products come with manufacturer warranties where applicable.

Most popular items are restocked regularly. You can sign up for restock notifications on any product page by clicking "Notify Me When Available." We'll send you an email as soon as the item is back in stock. Seasonal items may not be restocked.

We're sorry if you received a defective item! Contact us immediately with photos of the defect. We'll send you a replacement at no charge with free expedited shipping, or issue a full refund including original shipping costs. You won't need to pay for return shipping.